Your privacy is important to us. To better protect your privacy, we provide this information explaining our information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available throughout the website and at every point where personally identifiable information may be requested.
Any questions relating to Data Privacy within Excel Fostering Ltd or this Policy should be sent by email to email@example.com or by writing to James Harrington, Data Compliance Practitioner at Excel Fostering Ltd 243-245 Clifton Drive South, St Annes. Lancashire, FY8 1HW.
This privacy notice tells you what to expect when Excel Fostering Ltd. collects personal information. It applies to information we collect about:
Visitors to our Website
When someone visits www.excelfostering.com we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. The information is held for 26 months for statistical reporting purposes only. We do not make, and do not allow Google to make any attempt to find out the identities of those visiting our website. If we do want to collect personally identifiable information through our website we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.
People who contact us via social media
We manage social media interactions in house. The social media platforms that we use are Facebook, Instagram, Twitter, You-Tube, Google+ and LinkedIn. Please see each of the individual social media websites for the terms of their privacy policies in how they manage information you share via their platforms.
If you send us personal information through private messaging to enquire with us about becoming a foster carer, please see enquiry details below for how we use and manage your personal data.
People who Enquire to become a Foster Carer with us – How we will use your data?
When you enquire to become a Foster Carer with us either through our website enquiry page, social-media or by telephone we will capture and record information about you such as your name, telephone number, email address and postal address. All enquiry information will be captured in our online enquiry database system (WordPress Content Management System), this information would then be transferred to our CHARMS Database.
CHARMS is a software application developed by Social Care Network and is a social care database system used to manage every aspect of the foster carer recruitment, training, assessment and approval process. CHARMS has been developed in the UK and is hosted in the UK on a private cloud in data centres provided by UKFast. UKFast are ISO27001 accredited and work closely with Social Care Network.
If you have enquired through our website, we will contact you by telephone to discuss your interest in fostering with us. We will record information about your background and motivation to foster, we will ask about other children or adults living in your home, adult children living elsewhere, criminal convictions, health and previous childcare experience. We will retain information that you have provided to us at this stage in line with our retention schedule for three years.
If a decision is made to move to the assessment stage of the process you will be required to complete an application and consent form which will ask for additional information such as your nationality, religion, employment and previous employment, GP details and referee details.
We will use your consent to provide authorisation for us to share your information with organisations and referees to complete necessary checks on you as part of your assessment. These checks will include medical checks with your GP, personal references, current/previous employment references, voluntary references, education references, local authority checks, criminal record checks, landlord checks, health visitor check, self-employment checks and health and safety checks.
We use the information that you provide about yourself to fulfil your request to enquire, apply and be approved as a foster carer with us.
Once you have entered the Assessment Stage of the process, if you decide you no longer wish to continue, we will retain all information provided and checks completed to date for three years following the withdrawal from assessment, this is to comply with our legal obligations under the Fostering Service Regulations 2011.
Approved Foster Carers – How will we use your personal data?
Once you have been approved and whilst you continue to be approved as a Foster Carer through Excel Fostering Ltd, we will continue to store and process information about you to comply with our legal obligations under the Fostering Service Regulations 2011, the Children Act 1989 and Fostering Service National Minimum Standards.
We record all information in our database system CHARMS. CHARMS is a software application developed by Social Care Network and is a social care database system used to manage every aspect of the foster carer recruitment, training, assessment and approval process. CHARMS has been developed in the UK and is hosted in the UK on a private cloud in data centres provided by UKFast. UKFast are ISO27001 accredited and work closely with Social Care Network.
To be approved and continue approval as a Foster Carer with Excel Fostering Ltd, we will need to update some of the checks on a regular basis that were completed at the assessment stage to assess your continued suitability as an approved foster carer. These checks will include medical checks, local authority checks, criminal record checks and health and safety checks.
We will also collect and process the following data from you:
If you have provided us with the personal data of another person, there is a clear requirement imposed by Excel Fostering Ltd for you to confirm that he/she consents to the processing of his/her personal data and that you have informed him/her of our identity as a Data Controller and the nature of the processing taking place. Records will be retained as evidence of this consent.
We use information held about you in the following ways:
Performance of a contract – We use information held about you to carry out our obligations arising from any contracts entered between you and us; and to notify you about changes to our services.
Legal Obligation – Excel Fostering Ltd are required to comply with the Fostering Service Regulations 2011, the Children’s Act 1989 and Fostering Services National Minimum Standards and this means obtaining, processing and storing personally identifiable and special categories of data in relation to the fostering services provided by Excel Fostering Ltd in recruiting and approving foster carers to provide care to looked after children.
Legitimate Interests – We use information held about you to provide you with information, products and/or services that you request from us or which we feel may interest you if relevant to the products or services currently being supplied as part of a contract with Excel Fostering Ltd, or in relation to a previous contract with Excel Fostering Ltd whereby you are happy to continue to receive such information;
Consent (Direct Marketing)- We use information held about you to provide you with information on products and/or services that you request from us, or which we feel may interest you where you have consented to be contacted for such purposes. Where consent has been provided to Excel fostering Ltd, it is a recognised right of the Data Subject that this consent can also be withdrawn. Should you wish to withdraw consent, please email firstname.lastname@example.org or by writing to James Harrington, Data Compliance Practitioner at Excel Fostering Ltd 243-245 Clifton Drive South, St Annes. Lancashire, FY8 1HW.
We will not share your data with third parties for other marketing purposes unless we have your express consent to do so.
Our commitment to Data Security
To prevent unauthorised access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect.
Your rights relating to Personal Data
Under the General Data Protection Regulations (GDPR) you have a number of ‘rights’ to ensure you are treated fairly by Excel Fostering Ltd.
Retention of your information
Excel Fostering Ltd operate a clear Retention policy and associated Retention Schedule to ensure personal data is kept only for so long as is necessary for the purpose for which such information is used.
Disclosure of your information
We may disclose your personal information to any member of our group, which means our subsidiaries, strategic partner(s) or strategic sponsor(s) our ultimate holding company and its subsidiaries as defined in section 1159 of the UK Companies Act 2006.
As part of our GDPR compliance obligations, we are duty bound to check when personal data may be shared with third parties to ensure that they apply the same or greater controls in terms of data protection. The use of non-disclosure agreements form part of our third-party data sharing controls.
We may disclose your personal information to third parties
Excel Fostering Ltd has risk assessed where personal information may be transferred outside the EEA. We will continue to monitor this considering any 3rd party provider changes in the future. Should a requirement for data to be transferred outside of the EU in future, Excel Fostering Ltd will implement controls and safeguards to ensure that equal to or greater data protection measures are enforced and records retained to evidence this.
Making a Complaint
If you are not happy with the way that Excel Fostering Ltd has handled collecting and using your personal information and you want to make a complaint you can contact us by writing to your Regional Director at your local office or sending an email to email@example.com or by writing to James Harrington, Data Compliance Practitioner at Excel Fostering Ltd 243-245 Clifton Drive South, St Annes. Lancashire, FY8 1HW..
Alternatively, or if you are not happy with our response to your complaint, you can contact the Information Commissioners Office directly to report a concern on 0303 123 1113 or via their website which is https://ico.org.uk/concerns
What is a cookie?
A cookie is a small piece of text that is stored on your computer, phone or other mobile device when using a browser to connect to the internet. Cookies have many uses but specifically, they are used to store information about you on your computer. Unless you have specifically set your computer to reject cookies, websites will already have been using cookies to enhance your online experience.
In order to comply with EU regulations, visitors to our website now have the option of accepting our cookies. We recommend you allow the cookies we set by this website as they help us provide a better service. If you do not want to receive cookies from this website, select cookie settings under the privacy settings in your browser options, then add our domain to the list of websites you do not want to accept cookies from.
The cookies we use on www.excelfostering.com collect basic information about our visitors including what pages have been visited and how they found our website. The information we gather does not identify anyone and we make no attempt to find out who has been to our site.
What we do gain from this information is a better understanding of what our user’s are interested in on our website and how we can improve the experience.
The cookies we use
Google Analytics: The Google Analytics cookie contains a randomly generated ID used to recognise your browser when you read a page. The cookie contains no personal information and is used only for web analytics.
Cookie Acceptance: This cookie monitors whether or not you have accepted cookies on our site.
Job Application: This cookie saves job application data for eight days, so that you may take a break; this data is never transmitted away from your computer.
People who use our online services
We will not give your contact information to any other organisation unless legally obliged to do so.
Managing your cookies
For further information on how to manage your cookies with a specific browser, please click the appropriate link below: