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Tell us if you're unhappy

It’s important to let us know if you have any worries or problems as soon as possible.

Need to talk?

You can always contact us when you need to by calling 0800 012 4004 or by sending us an email at For more details about who you can contact download our contact information card.

Who else can you talk to?


They offer guidance and support to children who are having difficulties and you can call them free of charge on 0800 800 500.

Get Connected

Free, confidential help for young people under 25. No matter where you are in the UK and no matter what the issue. The service is available 365 days a year over the phone, via web chat, email or their free app. You can call, 0808 808 4994 or  You can also visit their website:

You can call Childline to have a private conversation about anything that might be worrying you. There is no problem that is too big or too small. Their number is free to call: 0800 1111.

Ways to

Our team of friendly fostering advisors are on hand to answer any questions you may have. We can offer you honest and practical advice that can help you decide if becoming a foster carer is right for you.

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You can contact us by phone and speak to our fostering advisors who are available to talk to you about becoming a foster carer.

01253 712734

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You can contact us by completing our online form and our fostering advisors will respond to your queries within 24 hours.

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Live Chat

You can chat with us online and you can get the answers to your questions immediately.